Purchasing through W+H provides a savings to you. Since we are purchasing direct from a manufacturer, there are charges associated with an order that you will not see when purchasing retail. Those charges include freight/shipping, receiving/storage and delivery and/or pick-up fees. We understand this is a new way to view what all goes into the cost of an item to many people. However, please be assured that the total cost of the item plus those fees are still saving you money.

FREIGHT

We are transparent in our freight, shipping, and receiving costs, meaning that we do not hide this cost in the cost of the item. This is sometimes a difficult cost to see as an individual line item, because large retailers embed that cost in the good.

We deal directly with the manufacturer for soft goods (rugs, furniture, etc). Once an item is purchased, it comes via a freight company (in a large semi-truck) and calculated at a much lower rate as opposed to FedEx or UPS. A semi-truck takes your item from point A to point B (often across the country) to a RECEIVER, who has a loading dock or forklift to receive the items.

RECEIVING/STORAGE

A receiver has an important job because they not only receive the goods, but they log the good, unpackage, unbox, uncrate and inspect the item for damage and imperfections. They take pictures and send to W+H Design and we immediately notify our vendors if there is a problem. Once inspection is approved, the item is stored at their facility until pick-up or delivery. The benefits of using a receiver include, holding all of your items until install day and deliver them all at once for a one-time delivery fee and packaging waste disposal.

DELIVERY

Once your items are in and ready for install, the receiving company carefully loads up your items in a truck and delivers them to your house. We call this a white glove service because they not only deliver, but they place the items exactly where we want them to go. They also assemble larger items and remove any packaging or trash that may remain. Usually this type of delivery takes 2 people and is billed on an hourly basis from the time they leave the warehouse until they return to their warehouse. The amount of times varies by number of pieces ordered and distance from their location.